You will find some frequently asked questions below. If you have further questions, do not hesitate to contact us.


Do I have to respond to all questions?

Yes, you have to upload the needed documents for ALL questions, not only the yellow marked must criterias.

 

Where do I get a log-in?

Please click on “Login” and then on “Create new Login”. Enter your Email Adresse and the certification system will send you an email which you have to confirm.

 

How much is the application fee?

The application fee is EUR 1250.00 for Stroke Units and EUR 2500.00 for Stroke Centres, which can be paid by bank transfer.

 

Are there any fee reductions?

Stroke Units and Stroke Centres from countries designated by the World Bank rating as low-income, lower-middle-income and upper-middle-income economies are eligible to apply for a grant. Please click here for further details.

 

Who can apply for certification?

Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estland, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Island, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, United Kingdom.

All remaining European Countries will follow step by step.

 

Where can I find the Online Certification Questionnaire?

You can find the Online Certification online in the tab “Application”. Questions highlighted in yellow are must-criteria’s and they must be fulfilled. If you cannot fulfil any of them, we highly recommend you not to start the online certification process before you have all required documents ready and services available.


Can I upload the documents in my native language?

Please upload all documents in English, as we work with international auditors. In Chapter "E" documents in local language is allowed.


If I have any technical problems with the online application, who can I contact?

Please contact eso-certification@eso-stroke.org or you can reach us under +41 61 686 77 76.

 

How long is the certification valid?

The certification is valid for 5 years.

 

What about re-certification?

After 5 years you can apply again for certification online.

 

After having submitted the application, when will I be informed about the result?

If you have fully completed the questionnaire online and also attached all necessary documents, the audit will take a maximum of 5 months to its final decision.

 

Do I need to be a member of ESO society?

Yes, the applicant must be a member of the ESO society.

 

Can I make changes in online questionnaire?

You can complete the online questionnaire step by step. But once you have submitted the application, you are no longer able to make any changes.

 

Where can I find a list of all necessary documents?

You can find this list in the online certification questionnaire under “Application”.

 

Are there onsite visits?

Onsite audits in selected cases might be done.